My city was recently hit by a huge tornado that made national headlines.
And if you have seen this floating around on the Internet, it should not come as a surprise.
We were so lucky that no one in the City was killed and that all of our coworkers were safe (although some had some hair-raising stories!)
These are the awesome things we were able to do for our customers.
1. Stay open a little later so people needing Internet access could come in.
2. Entertain those that have nothing else. Our story times were on hiatus, but we had two big parties; Noon Year's Eve (go me!) and Winter Reading Club. These were both very well attended and I think parents really enjoyed the break as well.
3. Gave people a sympathetic ear. I think this was the most important.
4. Asked for guidance.
This one wasn't really for our customers, but very important. I immediately went to a well-known library social media hang out and asked for guidance. All of the members were extremely supportive, and someone led me to an awesome librarian from Moore, Oklahoma who had been through this before. She not only gave us tons of ideas, but may have acted as a temporary therapist.
These are the things that I wish I had done BEFORE the storm hit;
1. Made sure there were plenty of disaster books that are appropriate to our region.
Obviously tornadoes are a big risk in North Texas. I wish we had invested in more in books for all ages about loss and disasters before this had happened. However, we were able to organize a list through our catalog and share it with our patrons
This project allows 3rd-5th graders to become involved in disaster preparedness and gives them a sense of control.
3. Been a part of the essential city staff
When I worked for a different system, I always groused at the fact that library staff was made to come in on extremely icy days. When another staff member asked about this, we were told that the library should always be considered essential staff. Now I completely get it. It was horrible to not be able to come in and serve the customers you love so much when they are in a bad position